You can receive first level support by CyProtect AG during normal business hours (Mo-Fr 08.00-18.00 ) by email and phone. (Contact or Online-Email-Form).

You can also contact directly the 24 hour english speaking language support of Kaspersky Lab, if you have a technical problem outside of the business hours of CyProtect AG:

Kaspersky Labs Germany

Kaspersky Labs GmbH

Steinheilstrasse 13
D-85053 Ingolstadt
Germany

www.kaspersky.de

E-Mail:

Common informations: info@kaspersky.de
technical support: support@kaspersky.de

Phone:

Free technical support: +49 (0) 841 98 18 9-710 (daily from 9h-12h and 13h-17h)
Common informations: +49 (0) 841 98 18 90
Fax: +49 (0) 841 98 189 100

Kaspersky Lab Russland

Kaspersky Lab HQ

10/1 1st Volokolamsky Proezd
Moscow 123060
Russian Federation

Email:

Technical Support: www.kaspersky.com/helpdesk
General Information: info@kaspersky.com
Sales Information: sales@kaspersky.com
Forum Support: forum@kaspersky.com
Website comments: webmaster@kaspersky.com

Telephone/Fax:
(Calls are answered 10.00 to 18.30 Moscow time)

More contact informations can be found here.