If you buy a KasperskyTM Anti-Virus (KAV) product, you can ask various services from Kaspersky Labs and their partners. Some of them are:
hourly, daily and weekly Updates of the Anti-Virus database
Informations
regarding new viruses (Viruslist)
new
product-versions
Informations
to new products of Kaspersky Lab
Consulting on all questions regarding the installation, download and use of Kaspersky Anti-Virus.
If you want to get service or support, you should hold following informations ready:
Your registration number and when you have bought the prodcut
You can receive first level support by CyProtect AG during normal business hours (Mo-Fr 08.00-18.00 )
by email and phone. (Contact
or Online-Email-Form).
You can also contact directly the 24 hour english speaking language support of Kaspersky Lab, if you have a technical problem outside of the business hours of CyProtect AG:
